• The customer has the right to cancel the order at any time before delivery
• The customer has the right to have the product serviced by the Future Life team during the warranty period
• The customer has the right to request a replacement or refund of the product in the event of an issue that cannot be fixed by the maintenance team.
• If the customer is entitled to a refund, the refund will be credited to the customer’s bank account within 12 business days.
• Future’s desalinizers have a 2-year warranty on workmanship defects and 5 years free service (visits and hand fees).
• You must adhere to the regular maintenance schedule by changing the first three filters every three months (AED 99), changing the fifth and sixth stage every 9 months (AED 99), and changing the fourth stage every year (AED 119).
• Electrical parts should not be exposed to water.
• The device must not be subjected to any alteration, maintenance or transfer from another company.
• Do not expose the device to direct sunlight and weathering.
• If any of the terms of the warranty are breached, the warranty is void.
• In case of an issue with the product, the customer must submit a maintenance request on the website through the following link:

• The customer will be contacted within 5 business days to schedule an appointment to perform the service

We are happy to serve you.